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frequently asked questions

Got lawn care questions? We’ve got answers. 

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  • How do I sign up?

    There are a few ways to sign up:

    • Contact us via the TruGreen web page and someone will be more then happy to call you and get you signed up
    • Call 1-855-546-7336 and a Customer Service Representative will set up your new account.

  • Why was I not notified when services were being performed?

    In order to get your visit done in a timely manner, we recommend that a “Call-Ahead” not be done unless it is absolutely needed. Delays in our ability to contact you prior to each programmed service visit may mean inferior results or even potential lawn problems.

  • My neighbours don’t use a lawn care company. Why does their lawn look better than mine?

    Many factors determine why one lawn appears healthier than another. The most important of these include your mowing practices (height and frequency), watering, thatch condition, grass type, and soil condition. Any one of these can have a major impact on a lawn’s health and can vary from property to property.

  • Why was my tech here for only a few minutes?

    Our specialists are trained and very good at what they do. Their objective during each regular program visit is to inspect your lawn, provide the appropriate treatment, make the appropriate recommendation (if required) and check on your satisfaction (if you are home). Depending on the size and condition of your lawn, this may not take a lot of time. For instance, we apply fertilizer at a rate of 1 minute per 1,000 square feet. This pace is important given our fertilizer analysis and equipment calibration. Additionally, our specialists are committed to ensuring quality service by knocking on your door and leaving an appropriate written note and other pertinent information about your lawn.

  • When will my next application take place?

    Your programmed treatments occur approximately 5 to 7 weeks apart.

  • I didn’t renew. Why are you here?

    As a valued customer, we provide complete and continuous service. We want to ensure that you do not miss the benefits of your program.

  • Why should I be paying for lawn care when it’s cheaper to do it myself?

    While performing lawn care yourself may not seem to cost as much, when everything is taken into account, it can actually be a more costly process. The value in our service is the assurance that the correct product is being used properly and at the right time to help maintain a healthy lawn. Beyond simply applying products, our service provides our expert monitoring, consultation and recommendations to recognize, inform and address potential problems before they become costly, damaging issues.

  • Why do the notes from my tech say the lawn looks good, even when there are still weeds or thin patches?

    Our priority is to provide the highest level of customer satisfaction as possible. If you have concerns about your lawn, either at the time of our scheduled visit or between visits, contact us immediately. We will return to inspect and resolve the issue to your satisfaction.

  • What does TruGreen guarantee?

    TruGreen is committed to providing you the highest quality service. If you’re not totally satisfied with our recommended service, we will continue working with you until you are satisfied, or refund the amount of your last application. To meet this satisfaction we would be pleased to schedule a visit by our specialist to determine the cause of any problem you may be noticing in your lawn and make appropriate recommendations.

  • Why are there no recommendations on my invoice?

    Your specialist should always leave notes of recommendation or other information for you. If this is not the case, please call our customer service centre. Our specialists utilize recommendation codes on their paperwork to allow our Customer Service personnel to provide their recommendations over the phone.

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