TruGreen
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Our Response to COVID-19

With the ever-changing news about the coronavirus (COVID-19), TruGreen remains committed to the health and well-being of our customers, our associates and the community. We wanted to share updated information about how our team is working to ensure your services are handled both safely and appropriately.

We're taking our guidance from the world's leading health organizations.

As a company rooted in scientific expertise, TruGreen and our associates are following recommended workplace strategies outlined by public health agencies and the World Health Organization (WHO). This includes practicing social distancing of at least 2 meters (6 feet) and sanitizing all trucks and high touch areas in local branches daily. Technicians work alone in the field, and branches are operating using staggered start schedules to reduce the number of technicians starting or completing their day at the same time. And, where possible, we have identified work from home opportunities.

We’re monitoring government responses closely to ensure we are operating safely and compliantly.

In an effort to slow the spread of COVID-19, some local and provincial governments have issued stay-at-home orders mandating non-essential businesses temporarily cease their operations. Many of these orders designate residential maintenance and environmental services as essential, therefore allowing us to continue providing services to our customers.  While the definition of “essential” varies across Canada, we are constantly monitoring and adjusting our business practices with the safety of our associates and customers in mind.

We have procedures in place to safeguard against the spread of COVID-19 while limiting any interruption in service.

We are being more conscious than ever of the role safety plays in our interactions with each other and our customers. We’ve transitioned to “touch-free” services, allowing our technicians to put their expertise to work without in-person contact with customers. Here’s what you can now expect when we visit your property:

  • Technicians practice social distancing of at least 2 meters (6 feet) should a customer choose to come outside while services are being performed.
  • The service summary will be left at the front door.

We’re encouraging the use of our digital tools to manage lawn care.

Our commitment to our customers remains the same. Customer service associates are available to answer your questions and address any concerns about your services. You can access your account online by visiting trugreen.ca. If you do not have your email on your account, please update that today so we can stay in touch with you.

Every day brings about change, but the grass will get greener and safely caring for your lawn is our priority. Thank you for being a loyal TruGreen customer and we look forward to continuing to serve your family.

Questions?

If you have any questions related to your services provided by TruGreen, please contact our TruGreen Customer Support at trugreen.ca.

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